Are you waiting for your Furbo dog camera to arrive? Then, you might be curious how long it can take to ship Furbo products. It is common for the shipping time to vary according to the final destination. Today, we are here to provide you with insight regarding the Furbo shipping procedure. Additionally, you will be able to find out how Furbo’s return policies work. So, let’s move on to the following detailed paragraphs! 

How Long Does Furbo Take to Ship?

In general, Furbo can take 7 to 30 days to ship their products, depending on the destination. According to the manufacturer, Furbo exclusively dispatches orders to the provided address during the order placement. 

For precise information on Furbo product shipping durations:

  • Visit the official Furbo website or reach out to their customer service for detailed insights into shipping times.
  • Visit the order status page on the Furbo website by entering your order number and the email associated with the order.

You might have ordered Furbo products from another dealer like Amazon, then the shipping time will depend on their particular shipping policies. 

Remember that Furbo does not assume responsibility for delays caused by carriers, which might impact delivery schedules. Delayed shipping or delivery may occur under the following circumstances:

  • Providing an incorrect shipping address.
  • Initiating actions such as canceling items, consolidating orders, or altering your shipping address.
  • Carrier-related issues leading to delivery failures (e.g., blockage, civil commotions, riots, mobilization, strikes, lockouts, uncontrollable natural disasters such as severe weather.)
  • Delays due to customs clearance procedures.

Shipping Limitations of Furbo 

These are Furbo’s major shipping limitations that you need to be aware of. 

  1. The product(s) you ordered will be delivered to the address provided during the order placement. You should confirm that the shipping address matches either your billing address or the mailing address on your order, which can be your home or business address. Please note that the company does not deliver to Post Office Boxes (P.O. Boxes), freight forwarders, warehouses, distribution centers, airports, or hotels.
  2. Shipping with free delivery is applicable only to contiguous addresses. Customers residing in internationally supported countries for fulfillment and delivery, such as U.S. customers from Alaska, Hawaii, offshore territories, and possessions, should be aware of additional shipping charges.
  3. Other customs fees, duties, VAT, import taxes, special delivery fees imposed by your government, and brokerage fees should be paid by you. These fees are not included in the shipping or handling cost of your order. Unfortunately, the company will not estimate these fees for you or pay them on your behalf.

How to Return a Furbo Product

How to Return a Furbo Product?

In order to return a Furbo product, you have to adhere to the 30-day Satisfaction Guaranteed Return Policy by following the steps mentioned below. 

  1. Obtain a Return Merchandise Authorization (RMA) from Furbo’s support team within 30 days of your purchase date. Contact support@Furbo.com for the RMA request.
  2. Ensure the returned product is in good physical condition, devoid of any physical breakage or damage. Then, return it in its original packaging along with all initially included accessories.

For further guidance and RMA requests, reach out to Furbo’s support team or refer to their official website. Additionally, utilize the order status lookup on the Furbo website by entering your order number and the email used for the order. If you place the order on Amazon, please contact your Amazon Regional Customer Support or the respective Amazon site where you purchased the Furbo dog camera. 

It is possible to request a refund for your return within a 30-calendar-day window starting from the purchase date. 

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